Supplier Operations manual: fulfillment, locations, and hours

Supplier Operations is at the supplier workspace's Operations destination, currently /dashboard/supplier/fulfillment. Its section bar is Contact, Address, Fulfillment, Locations, and Availability.

Step by step

1. 1

   Step 1: Open Supplier Operations

   Open your supplier dashboard and choose Operations. Confirm this is your supplier business rather than the public profile editor. If supplier approval is required, complete the application workflow before expecting full supplier access.

   Open this screen →

   Check: The consolidated Operations form is open.

2. 2

   Step 2: Update Contact information

   Enter the supplier contact's first name, last name, email, optional middle initial, and phone if used. This contact is for supplier and fulfillment communication; use Account & security to change sign-in credentials.

   Check: The person responsible for fulfillment can be reached through the recorded contact.

3. 3

   Step 3: Check the Business address

   Complete the United States business address, city, state, and ZIP Code. Keep the legal business location accurate even when stock ships from a separate location listed below.

   Check: Required address fields reflect the business operation.

4. 4

   Step 4: Configure Fulfillment

   Select nationwide shipping, local pickup, or the supported combination; choose at least one. Set a typical processing/fulfillment time and inventory model. Answer whether shipped orders include tracking when nationwide shipping is selected.

   Check: A realistic processing time, inventory model, handoff choice, and required tracking answer are recorded.

5. 5

   Step 5: Maintain ship-from Locations

   Add the locations that can actually fulfill supply orders. Complete each country, state/region, city, and postal code, and choose the primary location where that control is shown. Remove or correct obsolete entries instead of leaving incomplete locations in the list.

   Check: At least one complete usable ship-from location remains.

6. 6

   Step 6: Set Fulfillment availability

   Use the weekly availability editor to set business days and hours when your team can prepare orders. Check the start and end times for each open day. Processing time and opening hours are separate: a one-day estimate is not a 24-hour opening schedule.

   Check: The selected weekly hours and processing time can be fulfilled together.

7. 7

   Step 7: Save changes and read the result

   Choose Save changes and wait for Saved. If a required field, tracking answer, location, or time is rejected, correct it and save again. An unsaved form is not an operational update just because its fields look complete.

   Check: There are no unsaved/error indicators for the intended changes.

8. 8

   Step 8: Update each supply's commercial details separately

   Use My supplies to maintain each item's available quantity, selling unit, MOQ, lead time, specifications, images, and price through the actions offered for its state. Operations settings do not bulk-correct every listing or convert piece counts into cases.

   Open this screen →

   Check: Listing data and business-level promises agree.

9. 9

   Step 9: Work from confirmed supplier orders

   Open supplier Orders and review the recorded order, items, quantities, shipping information, and status. Use the available fulfillment controls when work is actually performed. Do not treat a buyer's saved bag, CSV draft, or unavailable checkout as a paid order.

   Open this screen →

   Check: The order you fulfill is the correct confirmed order.

Related guides

• Supplier application →
• Supply listing manual →
• Supplier CSV imports →